Report issues quickly
If anything arrives damaged, incorrect, or different from what you ordered, contact Joura within 24 hours of delivery.
Please include your order number, clear photos, and a short description of the issue so the team can review it quickly.
Exchanges
Exchange requests are reviewed case by case. Items should be unused, unworn, and returned with their original packaging where possible.
For hygiene and presentation reasons, some worn or damaged items may not qualify for exchange.
Refunds
Refunds are considered when an item is unavailable, incorrect, or cannot be reasonably replaced.
Approved refunds are processed through the available payment channel after Joura confirms the order details.
These policies are written to help customers understand Joura's current process. Please contact Joura if you need a specific order confirmed before checkout.